Lifetime Warranty

The warranty for Red-E products covers manufacturing defects for the lifetime of the product. However, there are certain exclusions and conditions to be aware of:

Coverage:

The warranty specifically covers manufacturing defects. This means that if your Red-E Product experiences issues or failures that can be attributed to errors or problems that occurred during the manufacturing process, the product will be covered by the warranty.

Exclusions:

Normal Wear and Tear: The warranty does not cover damage or deterioration that occurs as a result of regular, expected usage over time. This includes wear and tear that is considered normal for the product.

User Abuse: Any damage caused by user abuse is not covered. This includes misuse, mishandling, or intentional damage inflicted by the user.

Liquid Damage: Damage caused by exposure to liquids is also excluded from the warranty coverage.

If this product is determined to be defective, it will be replaced at no expense to the customer. Please retain proof of purchase as the warrantee will only be honoured if returned with an invoice.

Power Stations

2 Year Warranty. We stand behind the quality and performance of this product with a comprehensive two-year warranty. However, please note that this warranty does not cover damages or deterioration resulting from normal wear and tear on the components of the product.

The warrantee for Red-E Power Stations extend to any manufacturing defects for the duration of the warranty. This warranty excludes normal wear and tear through regular use or if the product has been subjected to abuse by the user (including liquid damage). Please retain proof of purchase as the warranty will only be honoured if returned with an invoice.

PowerBanks

The lifespan of a RED-E PowerBank is guaranteed up to 500 cycles/recharges. The guarantee also covers deterioration/degradation of the PowerBanks ability to retain charge within a 5-year period as well as USB ports that fail to deliver charge, excluding physical damage to the USB ports. Any signs of tampering with the internals or attempting to open the PowerBank will immediately void the guarantee.

Cables

All cables are covered by the lifetime guarantee; this guarantee covers sudden loss of charge/sync capabilities provided there is no physical or liquid damage to the cable, its adapters (or pins) or the insulation covering the cable.

Chargers

Should the charger suffer an electric surge/spike due to a surge/spike in the electrical grid (can be caused by power cuts, circuit overload etc.) we will replace the charger at no expense to the customer, this is to be determined by the RED-E approved dealer. Any signs of tampering with the internals or attempting to open the charger will immediately void the guarantee.

PLEASE NOTE: The RED-E charger is designed to prevent damage coming to a device that is drawing charge from it while connected to the electrical grid. This guarantee will be void in the event the charger is being plugged into a generator or an electrical point that has not been installed to the minimum standards of the local electricity regulator or one that has not been properly linked to the local electricity regulator’s grid.

In the unlikely event of a massive electrical surge through your plug point, the RED-E Charger is designed to reduce the surge and so protect your device. RED-E cannot guarantee that it will prevent damage from coming to your device.

WARRANTY PROCESS

In the rare case that you need to claim for a warranty on your RED-E product, complete the Returns Form (link below) together with a copy of the invoice / invoice number. Providing your RED-E product falls within the warranty outlines, we will arrange for collection of the device for inspection and replacement if faulty.

RETURNS FORM