Stemar Security Systems Privacy Policy

Last updated: 27 May 2026

Stemar Security Systems respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, when we share it and what rights you have under the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy applies to personal information collected through www.stemar.co.za, online orders, enquiries, quotation requests, installation requests, repair bookings, returns, warranty claims, customer accounts, newsletters and other communication with Stemar Security Systems.

By using our website, submitting an enquiry, requesting a quotation, creating an account, subscribing to our newsletter, placing an order or using any of our forms, you agree that we may process your personal information as described in this Privacy Policy.

1. Who is responsible for your personal information?

The responsible party for personal information collected through this website and related business operations is:

Stemar Security Systems
14 Kayburne Avenue
Randpark Ridge
Randburg
2169
South Africa

Email: info@stemar.co.za
Telephone: 011 791 5515

Privacy queries, POPIA requests and personal information enquiries may be sent to info@stemar.co.za.

2. Personal information we collect

We collect personal information that is reasonably required to operate our website, process orders, provide quotations, arrange installations, deliver goods, provide technical support, manage warranties and communicate with customers.

The information we collect may include:

  • your name and surname;

  • company name, where applicable;

  • billing address and delivery address;

  • installation, service or site address;

  • email address;

  • telephone or mobile number;

  • order details and purchase history;

  • quotation request details;

  • payment method selected;

  • courier and delivery information;

  • customer account details;

  • loyalty, points or store credit information, where applicable;

  • product reviews, comments or feedback submitted by you;

  • return, repair, warranty or technical support request details;

  • product serial numbers, invoices, photographs, videos or supporting documents supplied for support, returns or warranties;

  • alarm, CCTV, access control, electric fence, gate motor, intercom or other security system details where relevant to a quotation, installation, repair or support request;

  • device, network, SIM, IoT or connectivity-related information where relevant to products or services supplied by us;

  • finance application information where you choose to apply for finance through a third-party finance provider;

  • newsletter subscription preferences;

  • communication history with us, including email, website forms, WhatsApp, telephone calls or direct enquiries;

  • technical information such as your IP address, browser type, device information, approximate location, pages viewed, referring website, session data and website activity.

We do not intentionally collect more personal information than is reasonably required for the purpose for which it is provided.

3. Security system, installation and technical service information

Because Stemar Security Systems supplies, installs and supports security, surveillance, access control and related systems, we may collect certain site-specific or system-specific information when it is necessary to provide a quotation, installation, repair, technical support or warranty service.

This may include information such as:

  • the address or location where equipment is installed or will be installed;

  • the type of property or installation environment;

  • photographs or videos of equipment, faults, wiring, installation areas or devices;

  • device model numbers, serial numbers, firmware versions and configuration details;

  • network, router, Wi-Fi, SIM, app or cloud account details where needed for setup or support;

  • alarm, CCTV, intercom, gate motor, electric fence or access control system details;

  • access arrangements required for technicians to attend site.

We use this information only for legitimate service, support, installation, quotation, warranty, fault-finding and business record purposes. We recommend that customers avoid sharing unnecessary sensitive information, passwords or access codes unless specifically required for a service task.

4. Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, products viewed, search terms used on the website, date and time of visit and how you interact with the website.

This information helps us operate the website, prevent fraud and abuse, diagnose technical issues, understand customer behaviour and improve the website and shopping experience.

5. Cookies and similar technologies

Our website uses cookies, pixels, tags and similar technologies. These technologies help the website function correctly and may also help us understand website usage, remember preferences, improve security and measure marketing performance.

Cookies may be used for purposes such as:

  • keeping products in your basket;

  • allowing checkout and account login functionality;

  • remembering website preferences;

  • protecting the website from spam, fraud or abuse;

  • measuring website traffic and performance;

  • understanding which products or pages are viewed;

  • improving marketing and advertising relevance.

You can usually disable or manage cookies in your browser settings. If you block certain cookies, some parts of the website may not function correctly, including basket, checkout, account login and payment-related features.

For general information about cookies, you may visit:
https://www.allaboutcookies.org

6. How we use your personal information

We use your personal information for legitimate business purposes, to perform our agreement with you, to comply with legal obligations and where you have provided consent where required.

We may use your personal information to:

  • process and fulfil orders placed through the website;

  • prepare goods for dispatch or collection;

  • issue quotations, order confirmations, invoices and customer communications;

  • arrange courier delivery;

  • arrange site visits, installations, repairs, servicing and technical support;

  • communicate with you about your order, quotation, enquiry, return, warranty or support request;

  • provide customer service and after-sales support;

  • manage customer accounts, loyalty benefits, points and store credits;

  • process returns, exchanges, warranty claims and repairs;

  • respond to website forms, emails, WhatsApp messages, telephone calls and other enquiries;

  • process SIM, IoT or connectivity-related registrations where relevant;

  • refer finance applications to the relevant finance provider where you choose to apply for finance;

  • prevent fraud, abuse, spam, unauthorised access and unlawful activity;

  • maintain website security and troubleshoot website issues;

  • improve our website, products, services and customer experience;

  • send newsletters, product updates or marketing communications where permitted;

  • measure the effectiveness of advertising and website campaigns;

  • comply with tax, accounting, consumer protection, legal and regulatory obligations;

  • protect our rights, property, customers, staff and business.

7. Orders, checkout and payment information

When you place an order, we collect the information needed to process the order, arrange payment, issue invoices and deliver or prepare the goods.

Our website may offer payment options such as EFT, Instant EFT, card payments, SnapScan, Payflex, cryptocurrency payments and finance options. Payment methods may change from time to time.

Card payments and certain other electronic payments are processed through secure third-party payment providers. For security reasons, we do not store your full card details on our website. You may be redirected to the relevant payment provider’s secure platform to complete payment.

Where you apply for finance, your application may be handled by the relevant third-party finance provider. The finance provider may require additional personal information and supporting documents. Their own privacy policy and application terms will apply.

8. Delivery and courier information

To deliver your order, we may share your name, delivery address, contact number, email address, order reference and delivery instructions with courier companies, warehouse partners, suppliers or logistics providers where reasonably necessary.

Courier companies may contact you directly regarding delivery arrangements, delivery updates, address confirmation or failed delivery attempts.

9. Newsletter and marketing communications

If you subscribe to our newsletter, opt in to marketing or otherwise agree to receive promotional communication, we may send you emails about products, offers, updates, articles or store information.

We may also send marketing communication to existing customers where allowed by law, provided the communication relates to similar products or services and you are given a reasonable opportunity to opt out.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at info@stemar.co.za.

Even if you unsubscribe from marketing, we may still send important transactional or service-related messages, such as order confirmations, payment updates, delivery updates, quotation updates, installation arrangements, return updates, warranty communication or account-related notices.

10. Advertising, analytics and remarketing

We may use analytics and advertising tools to understand how customers use our website and to measure or improve our advertising. These tools may include services such as Google Analytics, Google Ads, Google Merchant Center, Meta/Facebook advertising, Microsoft/Bing advertising or similar platforms.

These services may collect technical information through cookies, tags, pixels or similar technologies. This information may help us understand website traffic, product interest, campaign performance and whether advertising is relevant to customers.

You can read more about Google’s privacy practices here:
https://policies.google.com/privacy

You can read more about Google advertising technologies here:
https://policies.google.com/technologies/ads

You can manage Google ad preferences through My Ad Center:
https://myadcenter.google.com

You can opt out of Google Analytics using Google’s browser add-on:
https://tools.google.com/dlpage/gaoptout

You can manage some Microsoft personalised advertising settings here:
https://account.microsoft.com/privacy/ad-settings

You can manage some Meta/Facebook advertising preferences through your Facebook account settings:
https://www.facebook.com/settings/?tab=ads

You can also visit the Digital Advertising Alliance opt-out portal:
https://optout.aboutads.info

Please note that opting out of personalised advertising does not mean you will no longer see adverts. It means the adverts may be less personalised.

11. Product reviews, comments and user content

If you submit a product review, comment, testimonial or other public-facing content on our website, the information you submit may be visible to other users. We may display your name, review, rating and comments as part of the website content.

Please do not include private, sensitive or unnecessary personal information in public reviews or comments.

12. Customer accounts

If you create a customer account, we may store your account details, order history, billing and delivery details, points, store credits and other account-related information.

You are responsible for keeping your account login details confidential. Please notify us if you believe your account has been accessed without authorisation.

13. Returns, warranties, repairs and support requests

When you submit a return, repair, warranty or support request, we may collect information needed to assess and process the request. This may include your order details, product information, serial numbers, photographs, videos, fault descriptions, supporting documents and communication history.

This information may be shared with relevant suppliers, distributors, repair agents, service providers or couriers where necessary to assess or process the return, warranty claim, repair or support request.

14. SIM, IoT and connectivity-related services

Where you purchase or register SIM, IoT or connectivity-related products, we may collect and process information required for registration, activation, renewal, support, top-ups, technical assistance or account-related administration.

This may include your contact details, SIM details, ICCID number, product information, device information, data bundle information and support-related communication.

Where a SIM, IoT, data or connectivity service is provided or managed by a third-party network, platform or service provider, your information may need to be shared with that provider to activate, manage or support the service.

15. When we share your personal information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary for the operation of our business, the fulfilment of orders, legal compliance, website functionality, payment processing, delivery, installation, support or marketing measurement.

These third parties may include:

  • payment gateways and payment processors;

  • banks and financial service providers;

  • finance application providers;

  • courier companies and logistics providers;

  • warehouse, supplier or fulfilment partners;

  • installation teams, technicians and subcontractors where required for service delivery;

  • IT, website hosting, security and maintenance providers;

  • email, newsletter and communication service providers;

  • analytics and advertising platforms;

  • fraud prevention and security service providers;

  • accountants, auditors, legal advisers and professional service providers;

  • suppliers, distributors, repair agents or warranty service providers;

  • SIM, IoT, network or connectivity service providers;

  • regulators, authorities or law enforcement where required by law.

We only share information that is reasonably necessary for the relevant purpose.

16. International processing and storage

Some of the service providers we use may process or store information outside South Africa. This may include cloud hosting, email services, analytics platforms, advertising platforms, payment providers or other technology service providers.

Where personal information is transferred or processed outside South Africa, we will take reasonable steps to ensure that the information is protected in a manner consistent with applicable privacy laws and this Privacy Policy.

17. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration or destruction.

These measures may include secure website connections, access controls, password protection, payment gateway encryption, security monitoring, software updates, limited access to personal information and internal procedures for handling customer information.

No website, email system or electronic transmission is completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect personal information under our control.

18. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

We may retain order, invoice, payment, delivery, tax, accounting, installation, repair, support, warranty, fraud-prevention and legal records for as long as reasonably required for business, legal, accounting, tax, warranty and dispute-resolution purposes.

Where personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where reasonably practicable.

19. Your POPIA rights

Under POPIA, you have the right to request information about the personal information we hold about you and how it has been used or disclosed.

Subject to applicable law, you may also request that we:

  • confirm whether we hold personal information about you;

  • provide access to your personal information;

  • correct or update inaccurate, irrelevant, excessive, outdated, incomplete or misleading personal information;

  • delete or destroy personal information where we are no longer authorised or required to retain it;

  • object to the processing of your personal information in certain circumstances;

  • withdraw consent where processing is based on consent;

  • lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, please contact us at info@stemar.co.za.

We may need to verify your identity before processing a request. Some requests may be refused or limited where we are legally required or entitled to retain the information, such as for tax, accounting, legal, fraud-prevention, warranty, installation or transaction record purposes.

The Information Regulator’s website is:
https://inforegulator.org.za

POPIA forms and related resources are available from the Information Regulator:
https://inforegulator.org.za/popia-forms

POPIA complaints may be submitted through the Information Regulator:
https://inforegulator.org.za/complaints

20. Children’s privacy

Our website is intended for use by adults and persons who are legally able to make purchases or request services. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

21. Links to other websites

Our website may contain links to third-party websites, payment platforms, finance providers, supplier websites, courier platforms, app platforms, cloud portals, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites. When you leave our website or use a third-party service, the privacy policy and terms of that third party will apply.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements or privacy practices.

The latest version will be published on this page and will apply from the date shown at the top of the policy.

23. Contact us

For privacy queries, POPIA requests, complaints or questions about this Privacy Policy, please contact us using the details below:

Stemar Security Systems
14 Kayburne Avenue
Randpark Ridge
Randburg
2169
South Africa

Email: info@stemar.co.za
Telephone: 011 791 5515

We will make reasonable efforts to respond to privacy-related requests within a reasonable time and in accordance with applicable law.